SQA Process – Initiating and Processing of Supplier Claims

We can allocate to the clients high skilled experts with long experience to improve the quality indicators, to all kind of activities.

 

Procedure of  SQA servicing:

1. The customer gives a written authorization for processing of the claim.
2. Alap Inspector starts the 8D system documentation to the supplier.
3. Alap Inspector starts a sorting action in accordance with the clients or suppliers request.
4. During the processing of complaints it will be clarified who will stand for the costs involved.

 

Outputs:

• An accurate 8D report in connection with the complaint (or in format as agreed previously with customer).
• A selective action in order to maintain continous production.
• Recommendation: as a preventative measure for the modification of the existing contract with the supplier.

 

Data and Manpower to be provided by Alap Inspektor

• During workdays an SQA engineer will be allocated to the clients site.
• Office  equipment (computer and mobile telephone).
• Provision of sorting group to ensure the supply of good parts for the production within 1 working day from placement of order. (If special tools or special equipment required , in that case the manufacturing could take more time and the sorting process start will be delayed with the same period).
• A daily progress report of the selection process to the customer and supplier.

 

Data and Manpower to be provided by Customer

• Contact persons with defined authorization for order.
• Transfer of the supplier data.
• Supply of necessary data required for complaint processing.
• Office or desk to ensure the activity of the SQA engineer.
• In accordance with a separate agreement provision of a measuring room or for an order to carry out measuring.
• An internet access.
• A telefax access.